You've got questions, we've got answers!
If you need other assistance, please e-mail firstname.lastname@example.org
I'm a craftsperson/maker and would like to submit my work, do you accept submissions?
Yes! We want to hear from you. Please send your name, your work and tell us about yourself! Email us at email@example.com
How can I host a workshop at Straw & Gold?
Please send us your ideas at hello@Strawandgold.com
Do you ship overseas?
Oh yes! If you are an international customer, please e-mail us with your order. We will try our best to get S+G your way. International shipping rates will be calculated and confirmed. Straw and Gold is not responsible for any extra taxes and fees.
When will I receive my order?
All orders are processed and shipped within two to three business days. You will receive an email following your purchase with a tracking number. If you need to have your order expedited, please call 917-208-9782, we can help make that happen. Shipping costs are determined by the weight of the item, destination and chosen method of shipping.
What are my payment options?
We offer secure online ordering. Visa, MasterCard and American Express are accepted. If you prefer to do orders by phone, please call 917-208-9782.
Do you charge sales tax?
We are required to add sales tax to all orders in New York.
My package is damaged, what do I do?
Oh no! If you receive a damaged item, please contact us immediately. Please report the damage within 48 hours. This way we can sort out the refund with the carrier.
My package hasn't arrived but the tracking # says it's been delivered?
Please contact your local post office as we are not responsible for lost, misplaced or stolen packages.
Can I send my purchase as gift?
Of course! We will even gift wrap it and put a card in there for you.
Do you do custom orders?
Oh, yes. Shoot us an e-mail with what you'd like!
Do you do corporate gifts?
We can ship out gifts to your most valuable clients. If you need a large quantity, we can make it happen. Just shoot us an e-mail at firstname.lastname@example.org